Shipping policy

Welcome to Charliechloe, your destination for trendy fashion. We are excited to offer you the latest styles, and we want to ensure your shopping experience is as smooth as possible. Here is everything you need to know about shipping:

Order Confirmation

Once your order has been successfully completed, you will receive an order confirmation email listing your purchase. If you do not receive this email, please check your spam folder or contact us at info@charliechloe.com.

Order Processing Time

To ensure your order is processed the same day, please place your order before 3:00 PM. All orders placed after this time will be processed on the next business day.

Processing Time

Our team ensures that your order is processed promptly, usually within 1-3 business days (Monday to Friday). We strive to process all orders as quickly as possible so you can receive your fashion items.

Delivery Times

After shipping, you can expect your order to be delivered within 3-7 business days (Monday to Friday). We offer free shipping on all orders, so you can look forward to receiving your fashion pieces without any additional shipping fees.

Damaged or Faulty Orders

If your order arrives damaged or you have received the wrong item, please notify us immediately at info@charliechloe.com. We will investigate the situation and ensure that we resolve the issue in the most efficient way.

Order Delays

Although we strive to ship your order within the specified timeframe, unexpected delays may occur in rare cases. If this happens, we will keep you updated on the status of your order.

Order Cancellations

If you wish to cancel an order, please contact us before it is shipped. We will gladly cancel your order as long as it has not yet been shipped. Once the order has been shipped, you will need to go through our return process if you decide to cancel.