Privacy policy

Charliechloe ("we", "us" or "our") values your privacy and is committed to protecting your personal data. In this privacy policy, we explain what personal data we collect, how we use this data, with whom we share it, and what rights you have regarding your data.

1. Collected Information

When you visit our store, we may collect certain personal data from you, including but not limited to:

• Name, address, and contact details (email address, phone number, etc.).
  
• Payment information (credit card details, billing address, etc.).
  
• Information about your purchases and orders.
  
• Preferences and interests you have communicated to us.
  
• Information you provide during interactions with customer service, surveys, or promotions.

2. Use of Your Data

We use your personal data for the following purposes:

• Processing and handling your purchases and orders.
  
• Providing customer service and support.
  
• Improving and personalizing your shopping experience.
  
• To inform you about offers, promotions, and newsletters you have signed up for.
  
• Conducting market research and analyses to improve our services.
  
• Compliance with legal obligations and enforcement of our policies.

3. Cookies

We collect data for research purposes to better understand our customers and to tailor our services accordingly. This website uses "cookies" (text files stored on your computer) so that the website can analyze how users use the site. The information generated by the cookie about your use of the website may be sent to https://charliechloe.com/ or transmitted to the secure servers of a third party. We use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage.

4. Disabling Cookies

We use a cookie banner so that you can set your cookie preferences according to your wishes.

Most browsers are set by default to accept cookies, but you can configure your browser to reject all cookies or to notify you when a cookie is sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

5. Data Sharing

We will not sell, rent, or otherwise provide your personal data to third parties. However, we may share your data with trusted third parties who assist us in conducting our business, such as payment processors, shipping companies, and IT service providers. These third parties are contractually obligated to maintain the confidentiality of your data.

We may also disclose personal data if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our users.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or manipulation. However, despite our efforts, we cannot guarantee absolute security of your data.

7. Your Rights

You have certain rights regarding your personal data. These include:

• The right to request access to the personal data we have stored about you.
  
• The right to correct inaccurate or incomplete data.
  
• The right to withdraw your consent to data processing at any time (if applicable).
  
• The right to object to certain processing, such as direct marketing.
  
• The right to have your data deleted under certain circumstances.
  
• The right to request a restriction of data processing in certain situations.
  
• If you wish to exercise any of these rights or have questions about our privacy policy, please contact us using the contact details below.

8. Changes to the Privacy Policy

We reserve the right to change this privacy policy at any time. All changes will be posted on this page and the date of the last update will be indicated at the top of the page. We recommend that you check this page regularly for any changes.

9. Contact Information

If you have any questions about our privacy policy or your personal data, please contact us:

E-mail: info@charliechloe.com

Phone: +420 538 880 706

Customer Support Opening Hours:
Monday - Friday: 10:00 AM - 7:00 PM