Frequently Asked Questions

Do you offer free shipping?
Yes, we offer free shipping for all orders within Germany and the United Kingdom.

Where can I track my order?
You will receive a shipping confirmation by email with a tracking number as soon as your order has been shipped.

How long is the return period?
You can return your items within 30 days of delivery.

Do you charge fees for returning items?
No, we do not charge any return fees.

Contact:

E-mail: info@charliechloe.com

Phone: +420 538 880 706

Customer Support Opening Hours:
Monday - Friday: 10:00 AM - 7:00 PM