We offer multiple secure payment options to ensure a smooth checkout experience. You can pay using:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

We provide a 30-day return window on all items. To qualify, products must be unused, unwashed, and in their original packaging with all tags attached. To start a return, please contact us at support@charliechloe.com.

• Processing time: 1–3 business days (Monday to Friday)
• Delivery time: 3–7 business days (Monday to Friday)

Total shipping time: 4–10 business days in total (Monday to Friday)

Yes, we do offer exchanges. To request one, email support@charliechloe.com and let us know which item you would like to receive instead. We will guide you through the exchange process.

Absolutely! Once your order is shipped, you’ll receive a confirmation email with your tracking number and a link to track your shipment.

We provide free standard shipping on all orders with no minimum purchase required. At this time, we only ship within the United States. Orders are delivered to the address provided at checkout, so please ensure your details are correct before completing your purchase.

Please inspect your order upon delivery. If you receive a damaged item, an incorrect product, or something that doesn’t match your order, reach out to support@charliechloe.com as soon as possible so we can resolve the issue.

We value your feedback. If you have suggestions or comments, feel free to email us at support@charliechloe.com. Your input helps us improve our products and services.