Privacy policy

Charliechloe (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. In this privacy policy, we explain which personal data we collect, how we use this data, with whom we share it, and what rights you have in relation to your data.

1. Information Collected

When you visit our store, we may collect certain personal data from you, including but not limited to:

  • Name, address, and contact details (email address, phone number, etc.).
  • Payment information (credit card details, billing address, etc.).
  • Information about your purchases and orders.
  • Preferences and interests you have shared with us.
  • Information you provide through interactions with customer service, surveys, or promotions.

2. Use of Your Data

We use your personal data for the following purposes:

  • Processing and fulfilling your purchases and orders.
  • Providing customer service and support.
  • Improving and personalizing your shopping experience.
  • Informing you about offers, promotions, and newsletters you have subscribed to.
  • Conducting market research and analysis to improve our services.
  • Complying with legal obligations and enforcing our policies.

3. Cookies

We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses “cookies” (text files stored on your computer) to help analyze how users use the website. The information generated by the cookie about your use of the website may be transferred to https://charliechloe.com/ or to the secure servers of a third party. We use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage.

4. Disabling Cookies

We use a cookie banner that allows you to set your cookie preferences according to your wishes.

Most browsers are set by default to accept cookies, but you can configure your browser to refuse all cookies or to notify you when a cookie is being sent. However, some features and services on our website and other websites may not function properly if cookies are disabled in your browser.

5. Data Sharing

We do not sell, rent, or otherwise share your personal data with third parties. However, we may share your data with trusted third parties who assist us in operating our business, such as payment processors, shipping companies, and IT service providers. These third parties are contractually obligated to maintain the confidentiality of your data.

We may also disclose personal data if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our users.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, despite our efforts, we cannot guarantee absolute security of your data.

7. Your Rights

You have certain rights regarding your personal data. These include:

  • The right to request access to the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to withdraw your consent to data processing at any time (where applicable).
  • The right to object to certain processing activities, such as direct marketing.
  • The right to request deletion of your data under certain circumstances.
  • The right to request restriction of data processing in certain situations.
  • If you wish to exercise any of these rights or have questions about our privacy policy, please contact us using the details below.

8. Changes to the Privacy Policy

We reserve the right to amend this privacy policy at any time. Any changes will be published on this page, and the date of the last update will be indicated at the top of the page. We recommend reviewing this page regularly for any updates.

9. Contact Information

If you have any questions about our privacy policy or your personal data, please contact us:

Contact:

Customer Support Hours:
Monday – Friday: 10:00 AM – 7:00 PM

Email: support@charliechloe.com
Phone: +420 538 880 706

Charliechloe is operated by SKO Ecom s.r.o., a company registered in the Czech Republic.

Company number: 17544092

Address:
Stromského 1338/9
716 00 Ostrava